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eReturns Revolutionizes Return Shipping Processes with Internet-Based Solutions

Misrouted returns. Slow turn-around. Lost revenue. These are a few of the many challenges with managing parcel returns today. Letting the problems go unchecked is a faulty strategy with high stakes, including lower employee efficiency, reduced customer satisfaction, and out-of-control shipping costs. Worse, without an intelligent return management system, a company could easily have thousands, or even millions, of dollars of returned merchandise sitting on its loading dock at any give time.

Now a revolutionary Web-based return shipping solution eliminates chronic reverse logistics shipping problems — eReturns from Neopost Loop One. This unique Web-based return shipping system makes parcel returns fast and easy for your employees and customers to ship and receive returns. Your employees use your eReturns Web site to perform all returns management tasks, such as creating a return merchandise account for each customer and reconciling returned merchandise. Your approved customers log on to your Web site to access return shipping labels and returns tracking.

eReturns Delivers Multiple Web-based Capabilities

Among Neopost Loop One's many innovative solutions, eReturns is a customized solution used by the world's largest networking equipment manufacturer. eReturns is helping the company's employees and customers streamline, simplify, and speed up the return of products and parts.

eReturns' wide range of Web-based capabilities include:

• Rapid RMA creation. Employees log into the solution and create an RMA (returns merchandise authorization) for each customer requiring a return.
• Carrier-compliant return labels. Customers log into the service to access their return labels.
• Custom bar-coded return labels. Return shipments can be scanned upon receipt for faster product reconciliation, reduced handling errors, and lower inventory carrying costs.
• Enforce lowest-cost shipping options. Uses the most cost-effective return shipping options to save money on every returned parcel.
• Return management dashboard. Allows centralized management of reverse logistics customer issues, such as entering return information, accessing labels, voiding shipments, and exporting returned data.

Boost Return Shipping Satisfaction Three Ways

eReturns makes employees more efficient, customers happier, and companies more profitable.

• eReturns gives your employees efficiency and support:
• Easy-to-use automated return management capabilities.
• No confusing paperwork to process.
• Fewer returned inventory management hassles.

• eReturns gives your customers simplicity and satisfaction:
• Easy online access to shipping labels.
• Faster turn-around on returned items.
• Less chance of errors.

• eReturns gives your company greater control and higher profits:
• Receive returned products faster and at the appropriate locations.
• Control how items are returned and processed.
• Track return shipments in transit.
• Recover and reintegrate shipped assets quickly.
• Reduce lost revenue from mismanaged returns.
Boost customer loyalty and your competitive advantage.

Gain the Neopost Loop One Advantage — and a Rapid ROI

Neopost Loop One's Web-based shipping solutions are designed, deployed, integrated, and supported by our technology experts for your company. Our hosted software products lower your technology deployment costs and risks — and deliver a rapid ROI. Learn about our hosted delivery model.

 

 

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